It is always nice to get positive feedback from a satisfied Client. If you would like to compliment CHAS @ Vincent's on our services, please complete an entry on the Guestbook, write to the Member of Staff concerned, or write to:

CHAS @ St Vincent's
Allenby House
Rees Way 


We always try to ensure that our Clients receive the best possible service; however, even with the best will in the world things go wrong. If you are unhappy with the service you have received, please get in touch so we can look into matters for you. 

If you would like assistance during any stages of the complaints procedure, you can ask a friend, another worker from CHAS @ St Vincent's, or if necessary, on your behalf, we can ask someone from an independent body to assist you.

Initially you should contact the Member of Staff who is dealing with your case; you can either write or phone.

If you are not happy with the response you get you can ask to speak to their Direct Line Manager - Please ring our Contact Centre on 01274 726790; they will tell you the relevant Direct Line Manager's name and they will take your details, including the nature of the complaint and they will then ask the Direct Line Manager to get in contact with you. You can put your issues in a letter, email or phone call.  The Manager will respond to you within 10 working days.

Whilst it is not easy to make a complaint, we will always do our best to put things right where we can. We would rather that you told us of any problems you encounter than feel that you have not had a good service. Please follow the above order of contacts, as it is in place to ensure that you have several opportunities to put your point across and to be heard fairly. 

CHAS @ St Vincent's is a Community Support Project of the St Vincent de Paul Society (England & Wales)

Registered Office: Romero House, 55 Westminster Bridge Road, London, SE1 7JB

Tel: 020 7703 3030 Fax: 020 7703 5467 E-mail:  Web:

A Company Limited by Guarantee Registered in England & Wales No: 3174679 VAT Reg No: 945628100

Authorised and Regulated by the Financial Conduct Authority FRN: 624284  Charity Registration No: 1053992

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