Do I have to have association with a Catholic Church to receive help from CHAS?
Absolutely not; we are here to help everyone.

Why have you turned down my furniture donation? 
We appreciate every offer of help that we receive, though unfortunately we cannot accept furniture and household goods which do not have the correct health and safety labels. However good quality they are it is illegal for us to sell them on.

Do you collect furniture donations in the evenings or weekends?
We are not open at the weekends, and unfortunately no longer have the evening collection available.

My washing machine is broken; is it still any good to you?
YES - absolutely. We have trained electricians who can repair items so they can be resold.

CHAS previously gave my friend a whole lot of furniture for £100;  I've been told I have to buy items individually from the shop - why is this?
CHAS was set up by local people to help other local people who were struggling to find, keep or furnish their own home. Up until July 2007, we offered families a pack for £100 and single people paid £60 for a smaller pack. The packs included a suite or sofa, beds, and table and chairs. Unfortunately it cost CHAS more than £350 to produce each pack. CHAS reluctantly stopped the packs as we could no longer afford to produce them. Between July and November 2007 Bradford South and Bradford West Area Committees sponsored some packs for people living in their area... the clients paid their part and the Ward Committees funded the difference.  We have asked the Co-operative Foundation if they are willing to sponsor packs across Bradford and Calderdale; we will advertise the scheme again if our application is successful.

Do I have to pay for the advice I receive?
No, all our advice and support services are free. Housing advice is available to anyone in housing need and includes both mortgage and rent problems.  Debt Advice is also free and is available to Incommunities' tenants, and to other people though our LSC and Council contracts.

Can CHAS give me a loan or a grant to help me ? 
Our Advice and Support Services can offer you help in finding available grants, and can make applications on your behalf, but we do not give out financial assistance.

Do I have to come to City House on Cheapside for an appointment?
Some of our services offer appointments out in the community including the Debt Advice service and Health Plus - for times and details click  the Advice and Support Services button on your left, and choose the service you require.

I have received a court date for a Possession Hearing, what can CHAS do to help me?
If you are an existing client you need to contact your Advisor immediately.
 
If your court date is more than a day away, contact CHAS on 01274 726790 for advice.
 
If your court date is for tomorrow (Mondays for mortgage hearings and Wednesdays for rent hearings), when you arrive at the court, please ask the Usher to introduce you to an Advisor.