Compliments and Complaints


It is always nice to get positive feedback from a satisfied client. If you would like to compliment CHAS @ vincent's on our services, please complete an entry on the Guestbook, or write to the member of staff concerned, or write to:

CHAS @ St Vincent's
Allenby House
Rees Way 

We always try to ensure that our clients receive the best possible service; however even with the best will in the world things go wrong. If you are unhappy with the service you have received, please get in touch so we can look into matters for you. 

If you would like assistance during any stages of the complaints procedure, you can ask a friend, another worker from CHAS @ St Vincent's who you know, or if necessary on your behalf we can ask someone from an independent body to assist you.

Initially you should contact the member of staff who is dealing with your case; you can either write or phone.

If you are not happy with the response you get you can ask to speak to their Direct Line Manager - please ring our Receptionist on 01274 726790; they will tell you the relevant manager's name and contact details.  You can put your issues in a letter, email or phone call.  The Manager will respond to you within 10 working days.

Whilst it is not easy to make a complaint, we will always do our best to put things right where we can. We would rather that you told us of any problems you encounter than feel that you have not had a good service.  Please follow the above order of contacts, as it is in place to ensure that you have several opportunities to put your point across and to be heard fairly.